Welcome Visitors

We don’t get many visitors to our Yaxley office, so we were delighted to welcome the Chief Constable Alex Wood and the new Assistant Chief Constable, Nav Malik last Friday afternoon.

It is always great to see officers as it means that they know about us!  I only had a phone call today from one officer who wasn’t sure if we still existed!  We have been around now for 15 years and still going strong!

We have a fantastic working relationship with the Constabulary. They continue to refer victims to us and see us as a very valuable resource in helping and safeguarding members of the community.  They also provide us with a great deal of help and support which we are very grateful for!

We had a very productive meeting with the Chief Constable and Assistant Chief Constable, and I know they went away being very impressed with what we do – visiting and securing nearly 1400 homes last year.

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Partners feedback

We work with many different organisations across the county – we refer to them and they in turn refer people who could benefit from our service to us.

One of these organisations is Age UK.  We have an extremely good working relationship with them. They now run the County Handyperson service that provides wellbeing and home check assessments and key safe installations. They also provide a 7 day emergency service to facilitate discharge from hospital.

Age UK contract the Bobby Scheme to supply and fit many of their key safes – they know we are reliable and will always provide a quality service and an immediate response if required.  We aim to please as Terry, their team leader commented the other day:

“Excellent effort from both lads to install that many for us .

……. I must say you’ve got two very willing lads there… well done all of you.”

If anyone would like more information about the Handyperson service  ring the helpline number 0300 666 9860 or 01480 700205.

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Community Engagement Experience

I am a Police Officer currently undergoing the initial training course to join Cambridgeshire Constabulary. As part of our course we are asked to book a community engagement experience within the areas where we will working to aid our understanding of different support networks that are available to people living and working in our county. I organised my engagement with The Bobby Scheme, and I spent 3 days travelling with Steve as he visited peoples’ houses and assisted with their various concerns and needs in relation to being victims of crime, wanting to prevent themselves from becoming a victim of crime in the future, or supporting vulnerable people who live within our community. Throughout the 3 days I spent with Steve I was able to expand upon my own personal knowledge of the Scheme, and began to understand how I would be able to work with the Scheme and also how to refer people I had concerns about in my future as a PC. I witnessed first-hand the levels of support that can be provided by its representatives like Steve. Together we visited residents where we installed or replaced window alarms and door chains in order to provide a peace of mind for the people we met, as well as offering reassurance by talking through their concerns or worries, and the options that the Scheme can offer to try and resolve those concerns. We also visited homes in support of Age UK, where we installed key safes to help assist carers with access to properties; as well as victims of Domestic Violence where the Scheme provide peace of mind by supporting those people by improving security measures and offering advice about personal and property safety.

Overall I just want to say Thank You to the team at The Bobby Scheme for allowing me to witness first-hand the amazing support you provide and the difference it makes to peoples’ lives.

 

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New Van

We have finally replaced one of our two vans for a new Ford transit Connect. Both Steve and Jeff travel quite a few miles across Cambridgeshire visiting homes and carrying out security checks.  We have been wanting to replace the vans for quite a while but something called funding has always got in the way!  But it was time to bite the bullet as Steve’s van was now nearly 10 years old with over 100,000 mileage on the clock.  Without the vans we can’t provide a service and we would not exist. The vans, therefore have to be totally reliable.

The Constabulary helped us source the new van which arrived on Monday.  We were very grateful for their help. 20160726_130404 Bobby van new july 2016 Yesterday UVL [ United Van Liners] came and fitted the ply lining and racking inside the van and added the signage to the outside.  We were very impressed with their service and as you can see the van looks very smart!

Do keep an eye out for the van as Steve will be driving the van around Cambridge City, South and East Cambridgeshire and St Neots.

We now need to replace Jeff’s van so if anyone knows any company that would like to help us purchase one for him, please do get in touch on 01480 413311.

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Why do things happen all at once!

Last week was a bad week personally speaking!  It started with a raging toothache, had an emergency appointment at my dentist  – antibiotics,  followed at the end of the week with the dentist taking the tooth out!  This is the point where I have to confess, that I am terrified of the dentist chair – even just for check ups, so having my first tooth out – I was not in a good state of mind!!

Then on Friday morning while at work,  my neighbour rang to say my mother had fallen down.  The ambulance had been called – and to cut a long story short – she has broken her hip!

So why am I talking about these two incidents – the first one is totally irrelevant to the work we do- apart from my colleagues having to put up with me in not a brilliant mood!

The second is relevant and allows me to focus on other areas of work we do.  Safety in the home is more than fitting security products, it’s also about falls prevention, fire safety, keeping warm, etc – all measures to ensure people remain in their own home and live independently.  The Bobby Scheme will carry out a home fire safety check at every visit and they will give advice about basic precautions to help people keep safe. They will also, with the homeowners permission, refer to other agencies such as Age UK, Care Network and others, if other needs are identified that they cannot help with.  We also fit key safes which will allow carers to access the home more easily and stop people leaving their door unlocked or hiding the key under the door mat!

I now have to decide what measures to put in place for when my mother returns to her home. She will probably want a key safe – I know where to go for one of those!  I also am considering a personal alarm, such as Suresafe family and friends which when pressed will contact chosen numbers.  Things to consider …….

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Feedback Friday

It’s been a few weeks since I blogged some of the fantastic comments we have received.  We do love getting feedback – it really does brighten our day, especially with the awful, drab weather we have been having!!

“The Bobby Scheme has surpassed my expectations. I expected a report – instead we had help with alarms, security and given reassurance.  Thank you so much – excellent communication.”

” Outstanding help and advice. We feel that we have been brilliantly supported throughout our incident.  Good ideas and practical help provided has been wonderful. Thank you”

We always welcome any comments about our service and suggestions for developing what we do.  Can we do better? If so, how?

If you have something to say, please do tell us!

 

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Scams Awareness Month

Scams Awareness Month takes place throsam16-desktops-web-1280x1024ughout July 2016 and is an opportunity for consumers to take a united stand against predatory practices that affect millions of people

The aims of the campaign are to raise awareness of the extent of scams and the threat they pose to our finances and wellbeing, help people to recognise the threat of scams, via phone, online, mail or face to face and develop consumer confidence to trust their gut feeling take time to make the right decision.

The central message for Scams Awareness Month is that: We want people to take a moment, trust their gut instinct so that they: get advice, report scams and tell others about their experiences.  Key messages include:

Don’t be rushed – resist pressure to make  a  decision straight away

If it sounds too good to be true it probably is.

Don’t suffer in silence – speak out  about scams.   

If you haven’t bought a ticket – you can’t win it.   

Never send money to someone you have never met or don’t trust.   

You shouldn’t have to pay anything to get  a prize.   

Contacted out of the blue – be suspicious.   

Reject cold calls offering investments or pension advice.   

Walk away from job ads that ask for money  in advance.   

Your bank will never attend your home to collect cash, your pin, payment card or chequebook if you are a victim of fraud.   

Your bank will never phone you to ask for your PIN or your online banking password.   

Your bank will never ask you to transfer money to a new account for fraud reasons.   

Suspect a phone scam? Hang up, wait five minutes to clear the line or use another phone to call your bank.   

Genuine computer firms do not make unsolicited phone calls to help you fix  your computer.

Actions consumers can take are:

  • Get advice from the Citizens Advice Consumer Helpline 03454 04 05 06
  • Report Scams to ActionFraud 0300 123 2040
  • Tell family friends and neighbours about scams you spot.

 

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